This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “ Disabled” or requiring “ Activation” The latest versions of Microsoft Office (Office 365 and Office 2019, Office 2021) all need activating by logging into an Office 365 account. If you still have problems, please bring your computer to our office in Subiaco and we will fix the issues for you for a small fee. Please read the following self-help guide.
Authentication errors occur when client doesn't have TLS 1.How to deal with common Microsoft Office issues such as activation and reinstalling. Reset Microsoft 365 Apps activation state. Unlicensed Product and activation errors in Office. Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows. Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.įor more information and troubleshooting guidance, see the following articles:. If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed. For more information, see End of support resources for Office. Important: Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. These errors typically occur if TLS 1.2 is not enabled, although there might also be other causes. Sorry, we are having some temporary server issues. Sorry, but we’re having trouble signing you in.ĪADSTS9002313: Invalid request. We'll activate Office for you when the issue is resolved. Please make sure you're connected to the internet. This might be due to a network or temporary service issue. You receive one of the following error messages when you try to activate Microsoft 365 Apps on an older operating system, such as Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2, or Windows Server 2012: 
Errors activating Microsoft 365 on older Windows versions
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